Frequently Asked Questions (FAQ)

We sell only 100% authentic designer luxury goods. We guarantee the authenticity of our products. Our expert team with more than 15 years of experience in this industry carefully examines every item. If necessary, we also obtain a second opinion. Important to know: All the beautiful items we sell are one-of-a-kind pieces, which means we only have one in stock. Each of our designer pieces comes with a certificate of authenticity. You can find more information about our authenticity guarantee here:https://ilovehandbags.com/de/echtheitsgarantie/

There are many reasons why buying vintage or pre-owned bags is becoming increasingly popular. Nowadays, many designer handbags have a high retail price. If you decide on a pre-owned handbag, the price is usually significantly lower. The excellent quality, functionality, and craftsmanship of a brand like Louis Vuitton and Chanel are still present, even though you've paid considerably less. Furthermore, sustainability has now also arrived in the fashion industry. Pre-owned designer handbags usually have a much longer lifespan, and by choosing a pre-owned designer handbag, you're also doing something good for the environment. If individuality is important to you, then the second-hand market is the right place for you too. Many vintage bags or limited special editions are no longer being produced. So you can find your very special bag on the second-hand market.

Yes, our I Love Handbags showroom in the heart of Leipzig invites you to experience exclusive pre-loved designer pieces from Louis Vuitton, Chanel, Dior, and other brands up close. Visits are by appointment, in a relaxed atmosphere with personalized advice. You are welcome to bring up to two companions. You can find more information at: https://ilovehandbags.com/de/showroom/

We love handbags and are very selective when choosing our products. Following the motto "quality over quantity," we only offer products that we would buy ourselves. Most of the individual pieces we offer are in very good to like-new condition. Each of our products is carefully verified for authenticity by our expert team beforehand and, if necessary, also cleaned by us.

Many of our offerings are rated by a condition category. We orient ourselves to international standards. The rating helps you classify the quality and make a satisfied purchase.

How we define the quality of our products

N+ – New and unworn.
N – In nearly like-new condition, with barely discernible signs of use.
A – In excellently maintained condition! Only occasional light signs of use such as minimal spots, scratches, and scuffs are visible.
B – In good used condition! Multiple signs of use are visible, including larger spots, scratches, and scuffs.
C – In acceptable condition! Noticeable signs of wear or minor defects are present.
D – In heavily worn condition! Clearly visible signs of use and/or numerous, sometimes larger defects.
E – Unusable.

Unfortunately, receipts for many older products are no longer available in most cases, either because the purchase was too long ago, information about multiple previous owners can no longer be traced, or they were not offered during the acquisition. It is important to note that the absence of a purchase receipt is not sole evidence of the authenticity of a product. We assure you that we examine every product we offer with extreme care and guarantee that it is 100% authentic designer handbags and accessories. With your purchase, you will receive a receipt and a certificate of authenticity from us. For more information about our authenticity guarantee, you can read here:https://ilovehandbags.com/de/echtheitsgarantie/

We ship our items worldwide! Our products are always adequately insured and sent with a tracking number. As soon as we have shipped your order, you will receive a shipping confirmation from us with your tracking number so you can track your package.

As soon as you have successfully completed your order, you will receive a confirmation email. In rare cases, this may end up in your spam folder. Our goods are then usually carefully and securely packaged and shipped by our team within one business day. You will receive an email as soon as your goods have been shipped by us.

We offer a 14-day return right from receipt of delivery. We only accept returns if the goods are in the same condition as delivered by us and the product or security tag has not been removed. If you would like to return your goods, please send us a message at info@ilovehandbags.com so we can inform you about the process. You bear the cost of return shipping.

Our latest bag drops go online every Friday at 7 PM. The notice "Available from Friday 7 PM" means that you can view the product and all details in advance, but you can only add it to your cart and purchase it from 7 PM on the corresponding day.

However, you have the option to buy the bags directly in our showroom beforehand. Reservations for these products as part of appointments are not possible.

We want to give you the opportunity to find out about the items in advance so you can act promptly when sales begin.

The status "Reserved" means that an item has been temporarily set aside for another customer to view in our showroom. This reservation applies exclusively to in-person visits and selected items. During this time, the item is not available.

Once the reservation expires or is cancelled, the item can be purchased again. Exceptions are new items marked "Available at 7 PM" – these are available as part of our weekly bag drop regardless of reservations. However, these bags can be purchased directly in our showroom beforehand. Reservations for these products as part of appointments are not possible.

If you are interested in a reserved product, please feel free to contact us – we will inform you of the current status or advise you on possible alternatives.

This product is currently sold out. Don't worry, you can simply add yourself to our waitlist! As soon as a similar model in comparable condition becomes available, we'll notify you immediately. Simply enter your email address, and we'll keep you updated. That way you won't miss an opportunity to secure your dream product!

Would you like to sell an item fromLouis Vuitton, Chanel, Dior, Hermès, Fendi, Prada, Gucci, Saint Laurent, Céline, or MCM? Then please fill out the form underhttps://ilovehandbags.com/de/ankauf/and upload a few photos. Please note that we exclusively purchase original products in good to very good condition without strong odors, cracks, or holes.

We regularly add new products. We also recommend you subscribe to our newsletter and follow us on Instagram. That way you won't miss any of the beautiful new products we add.

We provide a 1-year warranty on all products. Should a defect occur within this period that is not due to improper handling, we are happy to discuss how we can remedy the situation. Normal signs of wear as well as wear parts such as shoulder straps are excluded from the warranty.